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PRIVACY POLICY

1. Scope

This Privacy Policy outlines how ML t/a FlowState Solutions ("FlowState", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you interact with our website, flowstatesolutions.org & flowstatesolutions.biz (the "Website"), and utilize our services.

 

2. Information We Collect

We collect personal information directly from you and may also gather certain information automatically:

 

a. Personal Information That You Provide

  • Contact details (name, email, phone number)

  • Company information (if applicable)

  • Project details and requests

  • Payment information (processed by Yoco or Paypal)

  • Billing details and address (for recurring payments)

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b. Information Collected Automatically

  • Website usage data (pages visited, time spent)

  • Device information (IP address, browser type)

  • Cookies and similar tracking technologies (subject to your consent)

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3. How We Use Your Information

We use your personal information for:

  • Providing and fulfilling our web development, design, and digital marketing services.

  • Responding to your inquiries and requests.

  • Sending you information about our services, promotions, and news (with your consent).

  • Processing your payments securely.

  • Improving the functionality and content of the Website.

  • Analyzing website usage for marketing purposes (subject to your cookie consent).

 

4. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. We may share your information with:   

  • Third-party service providers (e.g., hosting providers, payment processors) who assist us in delivering our services.  

  • Law enforcement or regulatory authorities if required by law.

 

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings.

  • Track website usage for analytics purposes.

  • Improve your overall user experience.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Website. 

 

6. Data and Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure,alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

 

8. Your Rights Under POPI

The Protection of Personal Information Act (POPI) grants you certain rights regarding your personal information. These include:

  • Access to your personal information.

  • Correction of inaccuracies in your personal information.

  • Objection to the processing of your personal information.

  • Deletion of your personal information.

To exercise these rights, please contact us using the information provided in Section 12.

 

9. Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information fromchildren.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Website. 

 

11. Governing Law

12. Contact Us

For inquiries or to exercise your rights under POPI Act of South Africa: https://popia.co.za , please contact us at:

 

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